Shipping & Returns

Last updated: April 11, 2026

Shipping Policy

This policy explains how Geneva Biolabs handles shipping, delivery, returns, refunds, and customer support enquiries. It is designed to help customers understand what to expect before and after placing an order.

1. Domestic Shipping (Australia)

We offer Express Post shipping Australia-wide on all domestic orders.
Processing time: 1 - 2 business days (Monday–Friday, excluding public holidays)
Estimated delivery: 1 - 3 business days after dispatch 
Shipping rate: $14.95 AUD flat rate
Free shipping: On all orders over $150 AUD
Tracking: Provided on all orders via email and your account dashboard

2. International Shipping

Geneva Biolabs ships to selected international destinations. Shipping rates and estimated delivery times vary by region and are listed below.
United States: $14.95 USD flat rate — estimated 5 - 7 business days
EU: $19.95 EUR flat rate — estimated 5 - 7 business days
Rest of World: $29.95 USD flat rate — estimated 10 - 21 business days

Please note: International orders may be subject to customs duties, import taxes, and local fees imposed by the destination country. These charges are the customer’s responsibility and are not included in the order total.

3. Packaging & Handling

All orders are securely packaged to help maintain product integrity during transit, and products are supplied with tamper-evident seals for quality and safety.

4. Risk of Loss

Risk of loss and title for all products purchased from Geneva Biolabs transfers to you when the package is handed to the shipping carrier.

Returns & Refund Policy

1. No Returns for Change of Mind

Because of the nature of our products, we are unable to accept returns or offer exchanges for change-of-mind purchases. Please review your order carefully before completing checkout.

2. Faulty, Damaged, or Incorrect Items

If you receive a product that is faulty, damaged in transit, or incorrect, please contact us within 7 business days of receiving your order. To help us assess your claim, please provide the information listed below.
Items must be unused and in their original, sealed packaging
Proof of purchase (order number or confirmation email) is required
Clear photographs of the damage, fault, or incorrect item must be provided

3. Return Process

To initiate a return, email support@genevabiolabs.com with the following:
Your order number
A description of the issue
Photographs of the product and packaging
Our team will review your request and provide return instructions if your claim is approved. Please do not send any product back until you have received written authorisation from Geneva Biolabs.

4. Refund Approval

Once your return has been received and inspected, any approved refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable.

5. Non-Refundable Items

Products that have been opened, used, tampered with, or stored outside the recommended conditions are not eligible for return or refund.
Products that have been opened, used, or tampered with
Items that have been stored improperly or outside of recommended conditions
Products returned without prior authorisation from Geneva Biolabs

6. Product Disclaimer

Geneva Biolabs products are compounds sold strictly for laboratory use. While we stand behind the quality of our products, we do not offer satisfaction-based guarantees.

Contact Us

For shipping or returns enquiries, please contact us using the details below.
Email: support@genevabiolabs.com
Hours: Monday–Friday, 9:00 AM – 5:00 PM AEST