Privacy Policy | GENEVA LABS

Last updated: April 11, 2026

GENEVA BIOLABS ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and purchase our products.

1. Personal Information We Collect

We may collect the following categories of personal information:

Contact details: Name, email address, mailing address, billing address, shipping address, and phone number
Financial information: Payment card details (processed securely by our payment processors), transaction details, form of payment, and payment confirmation
Account information: Username, password, security questions, account preferences, and settings
Transaction information: Items viewed, added to cart, purchased, returned, exchanged, or cancelled, as well as past transaction history
Communications: Customer support enquiries, feedback, and correspondence with us
Device information: Device type, browser type, network connection, IP address, and unique device identifiers
Usage information: How you interact with our services, including how and when you navigate our website, pages viewed, and links clicked

2. How We Collect Personal Information

We collect personal information from the following sources:

Directly from you: When you create an account, place an order, contact us, or sign up for our newsletter
Automatically: Through cookies and similar tracking technologies when you use our services
From service providers: Third parties that collect or process information on our behalf
From partners and third parties: Business partners, marketing platforms, and analytics providers

3. How We Use Your Personal Information

We use your personal information for the following purposes:

Providing and improving our services: Processing payments, fulfilling orders, remembering your preferences, sending account notifications, processing returns and exchanges, and customising your shopping experience
Marketing and advertising: Sending promotional communications by email or other channels (with your consent), and showing relevant advertisements
Security and fraud prevention: Authenticating your account, securing payments, and detecting fraudulent or illegal activity
Communicating with you: Responding to customer support enquiries, maintaining our business relationship, and providing service updates
Legal compliance: Complying with applicable laws and regulations, responding to legal processes, and enforcing our terms and policies

4. How We Disclose Personal Information

We may share your personal information with:

Service providers: Vendors and third parties who perform services on our behalf, including payment processing, data analytics, customer support, cloud storage, order fulfilment, and shipping
Business and marketing partners: Trusted partners who assist with marketing, advertising, and analytics
When you direct or consent: When you request or authorise us to share your information
Affiliates: Members of our corporate group for internal business purposes
Business transactions: In connection with a merger, acquisition, bankruptcy, or other business transaction, or to comply with legal obligations, enforce our terms, and protect our rights

5. Third-Party Websites and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or security of those third-party sites. We encourage you to review the privacy policies of any external sites you visit.

6. Children's Data

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at support@genevabiolabs.com and we will take steps to delete such information.

7. Security and Retention

We take the security of your personal information seriously:

All data transmissions are protected using SSL/TLS encryption
Payment information is processed and stored by PCI-compliant payment processors
We implement industry-standard security measures to protect against unauthorised access, alteration, disclosure, or destruction

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. Please do not send sensitive information through unsecure channels. We retain your personal information for as long as necessary to fulfil the purposes described in this policy, maintain your account, comply with legal obligations, and resolve disputes.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Right to access/know: Request details about the personal information we hold about you
Right to delete: Request deletion of your personal information, subject to certain exceptions
Right to correct: Request correction of inaccurate personal information
Right of portability: Request a copy of your personal information in a portable format
Managing communication preferences: Unsubscribe from promotional emails at any time using the link in any marketing email. You may still receive non-promotional communications (e.g., order confirmations, account updates)

To exercise your rights, contact us at support@genevabiolabs.com. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request and will respond in a timely manner.

9. Complaints

If you have concerns about how we handle your personal information, please contact us at support@genevabiolabs.com. You also have the right to appeal our response or lodge a complaint with your local data protection authority.

10. International Transfers

Your personal information may be transferred to, stored in, or processed in countries other than your country of residence. When transferring data from the EEA or UK, we rely on Standard Contractual Clauses or equivalent legal mechanisms to ensure adequate protection of your personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will post the revised version on this page and update the "Last updated" date above. We encourage you to review this policy periodically.

12. Contact

If you have any questions about this Privacy Policy, please contact us:

Email: support@genevabiolabs.com

Hours: Monday–Friday, 9:00 AM – 5:00 PM AEST